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People Resource Center Representative

2 months ago

Colorado Springs, Colorado, United States H&R Block Full time

Job Summary:

We are seeking a highly skilled and detail-oriented People Resource Center Representative to join our team at H&R Block. As a key member of our HR department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Serve as the primary point of contact for HR-related inquiries and provide timely and accurate responses.
  • Utilize various communication channels to assist clients and resolve issues promptly.
  • Collaborate with team members to exceed client expectations and provide a seamless experience.
  • Analyze problems and provide detailed explanations to clients, ensuring a high level of satisfaction.
  • Proactively identify trends and partner with leadership to implement resolutions.
  • Manage daily workload effectively, prioritizing tasks and meeting deadlines.
  • Participate in team meetings and discussions to stay informed and contribute to decision-making.

Requirements:

  • High school diploma or equivalent required.
  • Ability to work independently and in a team environment, with a strong analytical and detail-oriented mindset.
  • Excellent written and verbal communication skills, with the ability to maintain composure in stressful situations.
  • Ability to maintain a quiet workspace for client calls and ensure a high level of professionalism.
  • Internet speed of at least 15 MBPS required for optimal performance.

Preferred Skills:

  • Experience with Microsoft Teams and Salesforce, with a strong understanding of their applications in a customer service setting.
  • Previous work in a call center or customer service role, with a proven track record of success.