Customer Service Representative

4 weeks ago

Colorado Springs, Colorado, United States ANB Bank Full time
Job Summary

ANB Bank is seeking a highly skilled Customer Care Center Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for responding to customer inquiries, resolving issues, and facilitating product sales through various channels.

Key Responsibilities
  • Answer incoming telephone calls and assist customers with account inquiries, research requests, and other account maintenance.
  • Respond to customer needs and priorities, establish effective working relationships with customers, and identify and take appropriate action to meet customer needs.
  • Acquire and demonstrate proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities.
  • Seek guidance from team members to resolve issues and to identify appropriate issues for escalation.
  • Process a variety of mail requests and complete maintenance as required.
  • Perform backroom functions necessary to insure the ongoing integrity of the deposit system.
  • Provide support to other Customer Care Center Representatives, as needed.
  • Cross-train in all Customer Care Center responsibilities.
  • Maintain a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
  • Delivers quality of service as defined by department standards.
  • Maintains confidentiality as defined by department standards.
  • Supports the company's Mission, Vision, and Values.
Requirements
  • Customer Care Center Representative I: No experience required, high school diploma or general education degree (GED) required.
  • Customer Care Center Representative II: 1 year of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education, high school diploma or general education degree (GED) required, experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred, understanding of banking products, services, forms, and regulations preferred.
  • Customer Care Center Representative III: 2 years of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education, high school diploma or general education degree (GED) required, intermediate experience (i.e. 2+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred, intermediate understanding of banking products, services, forms, and regulations preferred.
Work Schedule

Monday - Friday, 7:00am - 5:00pm or 8:00am - 6:00pm and rotating Saturday 8:00am - 12:00pm (schedule may vary)

Equal Opportunity Employer

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

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