Customer Service Representative
4 weeks ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring our members receive the care and support they need.
Key Responsibilities:- Respond to 70-80 incoming phone calls per day, identifying customer needs and providing timely assistance
- Ask relevant questions, listen actively, and document required information in computer systems
- Research complex issues across multiple databases and collaborate with support resources to resolve customer issues
- Schedule appointments for patients and update demographics as needed
- High School Diploma or equivalent
- Must be 18 years of age or older
- 1+ years of experience in customer service, preferably in a healthcare environment
- Proficiency in computer navigation and Windows-based applications
- Ability to type at an average speed of 40 wpm
- 1+ years of prior healthcare experience
- Knowledge of medical terminology
- Excellent listening and communication skills
- Conflict management and problem-solving abilities
- Ability to work independently and troubleshoot IT issues
Colorado Residents Only: The hourly range for this role is $16.00 - $28.27 per hour. Pay is based on factors such as local labor markets, education, work experience, and certifications. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, you'll enjoy a comprehensive benefits package, incentive programs, equity stock purchase, and 401k contribution (subject to eligibility requirements).
At UnitedHealth Group, we're committed to creating a diverse and inclusive work environment that values and respects all employees. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we encourage you to apply for this role.
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