Lead Fraud Prevention Policy Analyst

6 days ago

Colorado Springs, Colorado, United States USAA Full time
About the Role

At USAA, we're committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated Lead, Fraud Prevention Policy, you'll be working with the Fraud Prevention Team in USAA's Bank Fraud Operations Group. Your primary responsibility will be to identify trends and patterns in fraud activity and suggest rule/policy changes to prevent fraud losses.

Key Responsibilities
  • Identify and Mitigate Fraud Risks: Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement. Monitor operational metrics to provide insight to management on business performance and recommend solutions and improvements for fraud prevention.
  • Collaborate with Stakeholders: Work with key internal and external stakeholders to align fraud and business needs, facilitating a balanced performance engagement for fraud loss management and outstanding member service.
  • Develop and Implement Fraud Prevention Strategies: Research, resolve, and provide timely responses to fraud activity research requests. Deliver complex analysis/findings in a manner that conveys understanding, influences management team and executives.
  • Provide Guidance and Support: Serve as a resource to the team on escalated issues of a complex nature. Provide input to policies, programs, and other efforts designed to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.
  • Ensure Compliance and Risk Management: Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Education and Experience: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of risk management, fraud investigation, or fraud prevention/detection experience in a financial services industry.
  • Expert Knowledge and Skills: Expert knowledge of enterprise fraud management platforms and techniques used to identify fraud trends. Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.
  • Communication and Interpersonal Skills: Excellent verbal, written, and interpersonal communication skills. Proven ability to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners.
What We Offer

USAA offers a competitive salary range of $120,550-$230,400, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Our benefits package includes comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

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