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Guest Service Representative

2 months ago

San Diego, California, United States Pacifica Hotels Full time
Job Title: Guest Service Representative

Pacifica Hotels is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety, and comfort of our team members and guests.
  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Greet arriving guests and complete established check-in procedures on a daily basis.
  • Facilitate guest departures on a daily basis by following established procedures.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures.
  • Courteously answer inquiries and accept reservations, both in person and over the phone.
  • Maintain good guest relations by keeping abreast of all in-house and area functions.
  • Operate the PBX equipment by accepting incoming calls and assisting outgoing calls.
  • Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests.
  • Contribute to and maintain established information and communication sources.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Requirements:

  • High School or better.
  • At least 1-3 years of experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.
  • Proficiency in MS Office Suite.
  • Experience with hotel operations software and sales programs.
  • Ability to adapt and demonstrate flexibility.
  • Excellent communicator and team motivator.

Preferred Skills:

  • Personal Skills: Highly organized and efficient, pro-active and results-driven, ability to adapt and demonstrate flexibility, leads by example and with integrity, excellent communicator and team motivator.
  • Professional Skills: Proficiency in MS Office Suite, experience with hotel operations software and sales programs, skillful in project planning/tasks and able to prioritize projects/tasks.