Patient Service Representative Float Pool

3 days ago


Park City, Utah, United States Intermountain Healthcare Full time
Job Summary

We are seeking a skilled Patient Service Representative to join our Float Pool team at Intermountain Healthcare. As a key member of our team, you will provide exceptional customer service to patients and families, ensuring a positive experience throughout their healthcare journey.

Key Responsibilities
  • Provide warm and welcoming greetings to patients and families, assessing their needs and ensuring their expectations are exceeded.
  • Efficiently update and verify patient demographics, insurance, and contact information, and assist with completing necessary forms to meet regulatory and billing needs.
  • Scans necessary paperwork and educates patients on financial assistance, directing them on next steps and informing them about delays and wait times.
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines, proactively requesting payments from patients on current and past medical services.
  • Support administrative functions of the clinic, working reports, addressing patient concerns, and performing paperwork, while coordinating with other care teams and employees to provide a seamless experience for patients.
Requirements
  • 6 months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • 1 year of customer service experience, especially in a Hospital or Medical Office.
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Demonstrate excellent verbal and written communications skills.
Physical Requirements
  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location

Heber Valley Clinic, Heber Valley Specialty Clinic, Mountain Family Health, Park City Clinic, Park City Instacare, Park City Specialty Clinic

Park City, Utah

40 hours per week

$22.54 per hour

We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our benefits packages and commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer.



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