Customer Service Representative

4 days ago


Cedar City, Utah, United States R1 RCM Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our Patient Registration team at R1 RCM Inc. As a key member of our team, you will play a vital role in ensuring the smooth registration process for our patients, providing exceptional customer service, and working collaboratively with our clinical staff.

Key Responsibilities
  • Registration and Data Collection: Accurately and efficiently collect patient and insurance information, working across multiple screens and programs to ensure accurate data entry.
  • Patient Communication: Provide empathetic and compassionate support to patients, addressing their concerns, fears, and questions in a timely and professional manner.
  • Team Collaboration: Work closely with clinicians and other team members to ensure seamless registration processes, adapting to changing priorities and unexpected situations.
  • Continuous Learning: Stay up-to-date with changing health plans, coverage, and regulations, applying this knowledge to provide accurate and efficient registration services.
Requirements
  • Education: High School Diploma or equivalent.
  • Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
About R1 RCM Inc.

R1 RCM Inc. is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are committed to delivering innovative solutions that improve patient care and outcomes.



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