Front Desk Representative

4 days ago


Plymouth, Michigan, United States Schulte Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Emerald Hospitality Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, responding promptly to their inquiries and requests.
  • Coordinate the delivery of guest services, including room assignments, amenities, and special requests.
  • Process reservations and cancellations in a timely and efficient manner, ensuring accuracy and attention to detail.
  • Maximize room revenue and occupancy levels through suggestive selling techniques and effective communication with guests.
  • Manage the department's cash handling and accounting system, balancing shift cash and accounts with precision.
  • Maintain a clean and organized front desk and back office, presenting a professional image to guests and colleagues.
  • Perform various administrative tasks, including handling mail, faxing, photocopying, and bookkeeping as needed.
  • Act as manager on duty when the manager is unavailable, ensuring continuity of service and resolving any issues that may arise.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Basic computer skills and ability to communicate effectively verbally and in writing.
  • Excellent time management skills and ability to exceed expectations of guests and team members.
Perks and Benefits

In addition to a competitive salary and benefits package, Emerald Hospitality Associates offers a range of perks and benefits, including:

  • Work Today, Get Paid Today with DailyPay, allowing you to track your daily income and transfer your earnings instantly or next day.
  • A robust selection of benefits, including Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, and more.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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