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Front Desk Representative

2 months ago

Plymouth, Michigan, United States Optimal CAE Full time
{"title": "Front Desk Representative", "description": "

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at Optimal CAE. As the first point of contact for our visitors, you will be responsible for creating a positive and welcoming experience for our guests. Your exceptional communication skills, both written and verbal, will be essential in providing accurate information and resolving any issues that may arise.

Key Responsibilities:

  • Answer and screen incoming phone calls, and forward them to the relevant personnel.
  • Arrange travel and accommodations for visitors and employees.
  • Maintain accurate and up-to-date company phone lists and directories.
  • Provide exceptional customer service, both in person and over the phone.
  • Route calls to specific employees, take and relay messages, and answer inquiries pertaining to the company.
  • Greet visitors warmly and ensure they feel comfortable and valued.
  • Contact employees waiting for visitors and book meeting rooms as needed.
  • Schedule meetings and conference rooms, and make coffee and order lunches as requested.
  • Coordinate mail flow, collect and distribute parcels, and arrange for FedEx packages.
  • Perform other clerical receptionist duties, such as filing, photocopying, transcribing, and faxing.

Requirements:

  • High School diploma or equivalent.
  • 1-3 years of related experience and/or training, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

About Us:

Optimal CAE is a dynamic and growing company that values exceptional customer service and a positive work environment. We are committed to providing our employees with the tools and support they need to succeed in their roles.

", "lang_code": "en-US"}