Senior IT Support Specialist

5 days ago

Stamford, Connecticut, United States adm Promotions Full time
Job Title: Senior Desktop Support Specialist

At adm Group, we are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our corporate network infrastructure, and driving innovation in our technology landscape.

Key Responsibilities:
  • Configure, maintain, and support corporate network infrastructure, ensuring optimal performance and security.
  • Develop and implement IT policies and best practices, ensuring compliance with industry standards and regulations.
  • Recommend, implement, and monitor security measures to protect data, devices, and networks from cyber threats.
  • Conduct regular system audits and checks to ensure network and data security.
  • Support the planning and implementation of key IT initiatives, including system updates, upgrades, migrations, and outages.
  • Document common issues, causes, and solutions, as well as policies and procedures, to ensure knowledge sharing and best practices.
  • Act as a project management leader, planning, organizing, and managing overseas SLA teams to monitor progress and drive team execution.
  • Support all IT needs for a population of in-office and remote-based employees, ensuring timely resolution of technology issues.
  • Work closely with senior leadership to prioritize technology needs across the organization.
  • Lead technology onboarding and manage offboarding of employees, ensuring a seamless transition.
  • Administer all equipment, hardware, and software upgrades, maintaining inventory of all technology assets.
  • Manage e-waste and ensure safe disposal of technological items.
  • Research and explore IT best practices and emerging technology, sharing recommendations for opportunities to improve and update software, systems, and processes.
Qualifications:
  • Bachelor's or Associate Degree in Information Technology, Computer Science, or related field.
  • 3-5 years' experience in information technology, with proficiency in corporate infrastructure technologies and security best practices.
  • Experience with enterprise IT solutions, network administration, server maintenance, vendor selection, hardware/software management, and support.
  • Strong interpersonal skills, customer service orientation, and proactive, solution-focused mindset.
  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
  • Project management and time management/prioritization skills in an agile environment.
  • Strong communication and presentation skills, with a proven ability to present complex technical concepts in a simplified way to non-technical audiences.
  • Experience with core technologies, including Windows OS, Windows Server, Android, iOS, Macintosh OS, Microsoft Suite, printer installation, Auto-Task ticketing-tracking system, Sage CRM application, SonicWall Firewalls, Dell Switches, Cisco Wireless Access Points, Cloud technologies, DNS/DHCP/VLANs, Backup Methods and Products, and Disaster Recovery Planning and Simulation.
About adm Group:

adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain, and sales teams, bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance.

We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics, and data-driven insights. Recognized with a Platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.

We are proud to be an equal opportunity employer and are committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

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