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Senior IT Support Specialist

1 month ago

Stamford, Connecticut, United States adm Promotions Full time
About the Role

The Senior Desktop Support Specialist plays a critical role in ensuring the smooth operation of our IT systems and infrastructure. This position is responsible for managing IT operations, security, and ongoing system maintenance, as well as driving innovation and continuous technology improvement.

Key Responsibilities
  • Configure, maintain, and support corporate network infrastructure.
  • Develop and implement IT policies and best practices for the organization.
  • Recommend, implement, and monitor security measures for the protection of data, devices, and networks.
  • Conduct regular system audits and checks on network and data security.
  • Support the planning and implementation of key initiatives, including system updates, upgrades, migrations, and outages.
  • Document common issues, causes, and solutions, as well as policies and procedures.
  • Act as project management leader, planning, organizing, and managing overseas SLA teams to monitor progress and drive team to execute deliverables accurately, on time, and within budget.
  • Support all IT needs for a population of in-office and remote-based employees, instilling confidence that technology issues will be resolved in a timely manner.
  • Work closely with the senior leadership team to prioritize technology needs across the organization.
  • Lead technology onboarding and manage offboarding of employees.
  • Administer all equipment, hardware, and software upgrades.
  • Maintain inventory of all technology assets.
  • Manage e-waste and safe disposal of technological items.
  • Research and explore IT best practices and emerging technology, sharing recommendations for opportunities to improve and update software, systems, and processes.
  • Develop strong relationships and partnerships with key stakeholders, including senior leaders and employees at all levels.
Qualifications
  • Bachelor's or Associate Degree in Information Technology, computer science, or related field.
  • 3-5 years' experience in information technology.
  • Proficient in corporate infrastructure technologies and security best practices.
  • Experience with enterprise IT solutions, network administration, server maintenance, vendor selection, hardware/software management, and support.
  • Strong interpersonal skills, customer service orientation, and proactive, solution-focused mindset.
  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
  • Project management and time management/prioritization skills in an agile environment.
  • Strong communication and presentation skills, with a proven ability to present complex technical concepts in a simplified way to non-technical audiences.
  • Experience with the following core technologies: Windows OS 7/10, Windows Server 2003/2008/2012, Android/iOS, Macintosh OS 10.6, Microsoft Suite (Word, Excel, PowerPoint, Outlook), printer installation, setup, and troubleshooting, Auto-Task ticketing-tracking system, Sage CRM application, SonicWall Firewalls, Dell Switches, and Cisco Wireless Access Points, cloud technologies (Microsoft 365, Amazon, and Microsoft Azure Web Services), DNS/DHCP/VLANs, backup methods and products, disaster recovery planning and simulation.

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