Sales Support Specialist

2 weeks ago


Matthews, North Carolina, United States Northline Roofing, LLC Full time
Job Overview

Salary: Starting: $42,000 - $52,000

Company: Northline Roofing, LLC is experiencing rapid growth and is on its way to becoming a leader in the roofing industry. We prioritize fostering an innovative and enjoyable work environment.

Position Summary: We are seeking a Sales Support Specialist to assist our Outside Sales Representatives. This role is primarily administrative, focusing on maintaining existing client relationships. The ideal candidate will be instrumental in enhancing revenue by managing client accounts, preparing estimates, overseeing supplemental insurance, handling Accounts Receivable, qualifying leads, and facilitating the sales process. This individual will collaborate closely with our Sales Team and estimator to ensure our sales representatives can deliver exceptional service to our customers.

Key Responsibilities:

  • Delivering exceptional customer service by engaging with clients throughout the project lifecycle.
  • Answering the main company phone line with a positive demeanor to direct inquiries appropriately.
  • Assisting customers with their needs and inquiries.
  • Supporting the sales team with essential documentation to navigate the sales process effectively.
  • Facilitating the payment process for ongoing projects.
  • Managing relationships with accounts to ensure comprehensive support for all clients.
  • Coordinating schedules and key appointments for all Sales Representatives.
  • Overseeing the CRM system for the designated Sales Team.
  • Engaging in cold calling efforts within the local area.
  • Researching accounts and generating or following up on sales leads.
  • Participating in meetings and training sessions to stay updated on industry developments.

Required Skills:

  • Exceptional customer service abilities.
  • Strong attention to detail and organizational skills.
  • Proficiency in computer usage.
  • Familiarity with Google Suite.
  • Excellent communication and interpersonal skills.
  • Self-motivated and driven to succeed.

Company Benefits:

  • Competitive salary.
  • Company-provided technology.
  • Paid time off.
  • Cold brew coffee available on tap.
  • Opportunities for advancement within the company.


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