Director of Customer Success

1 day ago

Tampa, Florida, United States HOMELAND LLC Full time
Job Summary

Homeland LLC, a leading SaaS provider, is seeking an experienced Director of Customer Success to drive customer engagement and project management in the post-acute and long-term care markets. As a key member of the team, you will lead initiatives to enhance customer success, growth, and retention, shaping the customer journey and improving the overall experience.

Responsibilities
  • Lead a team of Customer Success Managers and Specialists to deliver exceptional service and ensure customer success
  • Utilize customer feedback and data to identify opportunities for product and process improvements
  • Create and implement strategies that drive customer outcomes and enhance satisfaction
  • Share progress and results with key stakeholders, including C-suite executives
  • Establish clear goals and responsibilities for the Customer Success team, ensuring alignment with company objectives
  • Provide senior leadership with reports on key performance indicators (KPIs), offering insights into customer health and success
Requirements
  • Over 5 years in account management and 2+ years in team leadership, focusing on team growth and customer success strategies
  • Experienced with ClickUp, Microsoft Tools, Salesforce, Adobe, and various product-related tools
  • Strong skills in delegation and prioritization, essential for managing teams while achieving strategic goals and key performance indicators (KPIs)
  • A customer-first approach, emphasizing empathy and understanding of customer needs to ensure satisfaction and long-term success
  • Strong adaptability and communication skills are crucial in a fast-paced environment with rapidly evolving customer needs and technology
  • Demonstrated success in driving product growth through retention, upselling, and cross-selling initiatives, contributing to revenue targets and overall business success
Benefits

Homeland LLC offers a comprehensive benefits package, including Medical, Dental, Vision, HSA, Basic Life and AD&D insurance, 401K, and more.

Homeland LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

  • Customer Success Representative

    2 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Customer Success SpecialistBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a deep understanding of our products and services.A successful Customer Success Specialist...

  • Customer Success Manager

    2 weeks ago

    Tampa, Florida, United States Reltio Full time

    Job Title: Customer Success ManagerAt Reltio, we're committed to empowering our customers to achieve their business goals through data-driven decision making. As a Customer Success Manager, you'll play a critical role in driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership throughout the customer's...

  • Customer Success Engineer

    5 days ago

    Tampa, Florida, United States Procore Technologies Full time

    Job Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Procore Technologies. As a Customer Success Engineer, you will be responsible for driving the success of our Enterprise customers by providing them with exceptional support and guidance.Key Responsibilities:Make data-driven recommendations to...

  • Customer Success Manager

    4 weeks ago

    Tampa, Florida, United States Octagon Talent Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Octagon Talent Solutions. As a key member of our client success team, you will play a critical role in ensuring our clients achieve their desired outcomes while utilizing our cutting-edge products.Key ResponsibilitiesClient Onboarding: Manage the onboarding process for...

  • Customer Success Specialist

    3 weeks ago

    Tampa, Florida, United States Cope Notes, LLC. Full time

    {"title": "Customer Success Specialist", "description": "Unlock Your Potential with Cope NotesCope Notes, LLC. is seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients, driving growth and...

  • Customer Success Specialist

    6 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Customer Success SpecialistBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and maintaining knowledge of our products and services.Key Responsibilities:Respond to customer inquiries via...

  • Customer Success Specialist

    5 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Customer Success SpecialistBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and maintaining knowledge of our products and services.Key Responsibilities:Respond to customer inquiries via...

  • Customer Success Representative

    1 month ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    About the RoleBanko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve...

  • Customer Success Representative

    2 weeks ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive the best possible experience and achieve their business goals.Key...

  • Customer Success Representative

    2 weeks ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive the best possible experience and achieve their business goals.Key...

  • Customer Success Specialist

    5 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Customer Success SpecialistBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. In this role, you will be responsible for answering customer queries and resolving issues via various channels, maintaining knowledge of our products and services, obtaining customer feedback, and providing...

  • Customer Success Representative

    1 day ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive the best possible experience and achieve their business goals.Key...

  • Customer Success Representative

    1 week ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive the best possible experience and achieve their business goals.Key...

  • Customer Success Representative

    1 week ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive the best possible experience and achieve their business goals.Key...

  • Customer Success Representative

    3 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Job DescriptionBanko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a high level of customer satisfaction.A top-notch Customer Success Representative will...

  • Customer Success Manager

    1 day ago

    Tampa, Florida, United States Mastercard Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Mastercard. As a key member of our Dynamic Yield team, you will be responsible for ensuring the success of our clients by providing expert guidance and support in the implementation and optimization of our onsite testing and personalization solutions.Key...

  • Customer Success Representative

    4 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    About the RoleBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve issues in a...

  • Customer Success Manager

    1 week ago

    Tampa, Florida, United States Mastercard Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Mastercard. As a key member of our Dynamic Yield team, you will be responsible for ensuring our clients achieve their onsite business goals through the effective use of our personalization and testing solutions.Key ResponsibilitiesHelp clients operationalize onsite...

  • Customer Success Representative

    4 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Job SummaryBanko Overhead Doors is seeking a highly skilled Customer Success Specialist to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:Customer Engagement: Respond promptly to customer inquiries and resolve issues in a...

  • Customer Success Manager

    4 weeks ago

    Tampa, Florida, United States ReliaQuest Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain strong...