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Customer Success Representative

2 months ago

Tampa, Florida, United States Banko Overhead Doors Full time
Job Description

Banko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a high level of customer satisfaction.

A top-notch Customer Success Representative will demonstrate excellent time management skills, be passionate about customer service, and be committed to self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Key Responsibilities:
  • Respond to Customer Inquiries: Promptly respond to customer queries via various channels, ensuring timely and effective resolution.
  • Escalate Complex Issues: Immediately escalate serious complaints or issues that require management attention.
  • Liaise with Colleagues: Collaborate with colleagues or managers to find the best solutions to customers' issues.
  • Identify and Escalate Common Problems: Identify common problems and escalate them to management, along with possible suggestions for improvement.
  • Maintain a Professional Manner: Maintain a polite, empathetic, helpful, and professional manner at all times.
  • Obtain and Share Customer Feedback: Obtain and share customer feedback with colleagues and other departments to improve products and services.
  • Stay Up-to-Date with Products and Services: Familiarize yourself with new products and services as they are introduced.
  • Attend Meetings: Attend meetings as required.
  • Provide Training: Provide training to new customer service agents.
  • Respect Client Confidentiality: Respect client confidentiality at all times.
Requirements:
  • Education: High school diploma or GED.
  • Education (Preferred): Bachelor's degree in business, communications, or a related field.
  • Experience: Practical experience with help desk software (i.e. Microsoft Suite), and CRM software.
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Communication Skills: The ability to respond appropriately under pressure.
  • Problem-Solving Skills: Sound judgment and excellent problem-solving skills.
  • Language Skills: The ability to speak a second language may be advantageous.
  • Attitude and Flexibility: A positive attitude and the ability to build relationships with clients.
  • Work Schedule: The flexibility to work irregular hours, when required.
  • Communication Skills: Superb written and verbal communication skills.

Banko Overhead Doors is an equal opportunity employer and welcomes applications from diverse candidates.