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Customer Success Manager
2 months ago
At Reltio, we're committed to empowering our customers to achieve their business goals through data-driven decision making. As a Customer Success Manager, you'll play a critical role in driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership throughout the customer's relationship with Reltio.
Key Responsibilities:- Develop and execute strategic plans to drive customer adoption and retention, ensuring customers realize maximum value from Reltio's solutions.
- Build and maintain strong relationships with customers, understanding their business objectives, goals, and strategies to provide tailored solutions and support.
- Collaborate with cross-functional teams to identify and pursue upsell and cross-sell opportunities, fostering synergy and alignment to create customer value.
- Provide product expertise and architectural guidance to drive adoption, ensuring customers achieve their desired outcomes.
- Monitor and report on customer health, identifying adoption opportunities and retention risk to align internal teams around customer success.
- Bachelor's degree or equivalent experience.
- Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager, or Success Architect in Enterprise Software space.
- Deep knowledge of cloud software solutions, master data management, data governance, data quality, and analytics concepts, architecture, and use cases.
- Demonstrated experience using industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
- Ability to build consultative effectiveness and establish trust with internal and external customers.
- Possess strong presentation, verbal, and written communication skills and command credibility with senior executives.
Reltio is proud to offer a competitive compensation package, including a base salary range of $100,000 - $187,000, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
