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Sales Consultant for Automotive Solutions

2 months ago

Riverside, California, United States DriveTime Full time

Job Overview

Company Background

DriveTime Family of Brands stands as the foremost privately owned enterprise in the used automobile sales finance and servicing sector across the United States. With headquarters located in Tempe, Arizona, and Dallas, Texas, our mission is to create opportunities that enhance the lives of both our clientele and our workforce by focusing on aligning the right customer with the right vehicle under optimal terms, paving their journey towards ownership.

Our presence is felt nationwide through our dealerships, where we uphold a transparent pricing model, removing the need for haggling and gimmicks, alongside reconditioning centers that revitalize pre-owned vehicles. If you possess the DRIVE and aspire to make a significant impact, we invite you to contribute to our mission.

Role Responsibilities

Key Duties (Your Path Forward)

Compensation: $27.00 per hour plus monthly incentives.

Engage fully in sales and customer interaction activities within the dealership. Perform various detailed tasks such as preparing titles, loan documentation, and processing payments. Guide customers on test drives while showcasing vehicle features.

  • Actively participate in all forms of communication and documentation prior to customer visits and in-person to offer solutions and finalize purchases.
  • Collaborate with Managers and fellow Customer Experience Specialists to allocate tasks and responsibilities, addressing both customer and company requirements.
  • Execute all administrative tasks, including but not limited to deal documentation, underwriting, cash handling, and inventory management, while meeting company standards.
  • Understand and implement company directives, initiatives, and expectations.
  • Conduct phone outreach, schedule appointments, respond to inquiries, and educate potential customers about their options.
  • Work with team members to achieve sales objectives.
  • Open and close the dealership as necessary.

Skills and Qualifications

  • Excellent and persuasive communication skills; must possess the ability to close sales and address customer inquiries.
  • Flexibility in scheduling, including early mornings, evenings, and weekends is required.
  • Knowledge of vehicle characteristics, features, and capabilities, providing customers with comprehensive information.
  • Demonstrated attention to detail during the sales process.
  • Ability to retain training information, implement feedback, and adapt to changes in processes:
    • Phase 1: Customer Engagement and Experience
    • Phase 2: Inventory Management and Dealership Operations
    • Phase 3: Titles, Loans, and Vehicle Processes
  • Must maintain confidentiality when handling sensitive information.
  • Comfortable operating and maneuvering vehicles on and off the lot.
  • Capable of working independently and taking ownership of assigned tasks.
  • Ensure the highest level of customer satisfaction.

Qualifications Required

  • Associate's or Bachelor's degree preferred OR equivalent experience.
  • Minimum of 3 years in a related field such as customer service, sales, or retail.
  • Valid driver's license with a satisfactory driving record for the past 3 years.
  • Must be at least 18 years old.
  • Ability to pass a drug screening and background check.

Benefits Overview

  • Comprehensive medical, dental, and vision coverage. DriveTime Family of Brands contributes significantly to insurance premiums to ensure top-tier healthcare for our employees.
  • Additional Benefits. 401(K), company-paid life insurance, and short and long-term disability coverage.
  • Opportunities for Advancement. DriveTime Family of Brands is dedicated to fostering professional growth, with over 1,000 employees promoted annually.
  • Tuition Reimbursement. We are committed to your professional development and will support your educational endeavors.
  • Wellness Initiatives. This program includes self-guided coaching, cash incentives, and discounts on medical premiums for participating in engaging activities.
  • Competitive Compensation. We offer attractive pay across the organization.
  • Consistent Work Schedule. We prioritize work/life balance and are closed on Sundays.
  • Team Collaboration. Be part of a successful team with monthly bonuses, sales contests, and other recognition for outstanding performance.
  • Comprehensive Training and Development. Starting as a Customer Sales Guide, you can quickly advance through our manager training programs.
  • Generous Paid Time Off. Enjoy 15 days of PTO and 8 paid holidays.

Additional Information

DriveTime Family of Brands is recognized as a Great Place to Work. An impressive 90% of our employees feel at home here. We have received numerous awards, including Best Company for Diversity, Best Company Culture, and Best Company Leadership.

Employment is contingent upon successful completion of background and drug screening processes. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

We seek individuals who are not only qualified for the role but also align with the values of DriveTime. Prepare for a rewarding journey in a dynamic and engaging environment.