Front Desk Representative
2 months ago
$13.50/HR
As a Front Desk Representative at Courtyard San Antonio Airport/North Star Mall, you will be responsible for providing exceptional guest service during their stay and settling their account upon completion. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.
Responsibilities:- Register guests and ensure a smooth check-in process
- Make and modify reservations, including room assignments and rate quotes
- Provide hotel operator and concierge services, including answering guest inquiries and resolving issues
- Ensure accurate and efficient handling of guest accounts, including billing and payment processing
- Maintain a clean and organized work area, including the front desk and surrounding areas
- Participate in emergency procedures, including fire drills and guest evacuations
- Perform other duties as assigned, including assisting coworkers in other areas of the hotel
- High School diploma or equivalent required; College coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- Positive and upbeat personality with a desire to deliver outstanding customer service
- Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
- Effective communication and interpersonal skills
- Ability to work well in stressful, high-pressure situations
- Basic arithmetic skills and ability to handle financial information and data
- Ability to read, comprehend, and write simple instructions and/or short correspondence
- Operational knowledge of Microsoft Office suite
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Competitive hourly rate of $13.50
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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