Customer Support Operations Manager

2 weeks ago


Denver, Colorado, United States City and County of Denver Full time

About the Role:


The City and County of Denver is seeking a Customer Support Operations Manager to become a vital part of their Community Planning and Development Department.

In this managerial position, you will oversee a team dedicated to managing daily functions within the Performance and Operations Division.


This role offers the opportunity to engage directly with upper management, implement process enhancements, and play a significant role in shaping the agency's strategic direction and objectives.

You will interact with a variety of stakeholders and have the chance to extend your contributions beyond the standard job responsibilities.

  • Work schedule: Monday to Friday, 7am to 4pm. Hybrid work model, requiring a minimum of three days in the office each week.
  • Attractive benefits package including over three weeks of paid time off, 12 paid holidays, and a pension plan.

Key Duties:

  • Oversee daily functions in a fast-paced customer service and administrative setting
  • Train and onboard team members on standards, regulations, and policies
  • Establish objectives, provide constructive feedback, and assess employee performance
  • Collaborate with leadership to formulate operational policies and procedures

About You:

  • Proven experience in team supervision and delivering outstanding customer service
  • Strong analytical skills with the ability to foresee various outcomes
  • Excellent communication and interpersonal abilities
  • High emotional intelligence and skill in managing relationships effectively
  • Demonstrated experience in process optimization and employee retention initiatives
  • Bilingual in Spanish is advantageous

Qualifications:

  • High school diploma or equivalent
  • Minimum of five years of relevant experience
  • Equivalency: One year of relevant education may substitute for each year of experience
To apply, please submit your resume and a cover letter along with your job application.

Company:
Community Planning & Development


The City and County of Denver is dedicated to fostering a diverse and inclusive workplace, offering equal employment opportunities to all qualified candidates.

They are committed to adhering to federal, state, and local laws concerning employment practices.

For information regarding the right to work, please refer to the provided links.

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