Customer Support Operations Manager
2 weeks ago
About the Role:
The City and County of Denver is seeking a Customer Support Operations Manager to become a vital part of their Community Planning and Development Department.
This role offers the opportunity to engage directly with upper management, implement process enhancements, and play a significant role in shaping the agency's strategic direction and objectives.
- Work schedule: Monday to Friday, 7am to 4pm. Hybrid work model, requiring a minimum of three days in the office each week.
- Attractive benefits package including over three weeks of paid time off, 12 paid holidays, and a pension plan.
Key Duties:
- Oversee daily functions in a fast-paced customer service and administrative setting
- Train and onboard team members on standards, regulations, and policies
- Establish objectives, provide constructive feedback, and assess employee performance
- Collaborate with leadership to formulate operational policies and procedures
About You:
- Proven experience in team supervision and delivering outstanding customer service
- Strong analytical skills with the ability to foresee various outcomes
- Excellent communication and interpersonal abilities
- High emotional intelligence and skill in managing relationships effectively
- Demonstrated experience in process optimization and employee retention initiatives
- Bilingual in Spanish is advantageous
Qualifications:
- High school diploma or equivalent
- Minimum of five years of relevant experience
- Equivalency: One year of relevant education may substitute for each year of experience
Company:
Community Planning & Development
The City and County of Denver is dedicated to fostering a diverse and inclusive workplace, offering equal employment opportunities to all qualified candidates.
For information regarding the right to work, please refer to the provided links.
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