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Head of Customer Operations and Product Support

2 months ago

Denver, Colorado, United States Viably, LLC Full time

Join the Team at Viably, LLC

Viably, LLC is on the lookout for a Head of Customer Operations to enhance our innovative team of professionals. In this pivotal leadership role, you will be instrumental in fostering profitability and ensuring exceptional customer experiences through our external operations. If you are a solution-oriented individual with a keen interest in industrial waste management and recycling, we encourage you to consider this opportunity.

Primary Responsibilities:
  • Oversee the budget for service, parts, and warranty operations
  • Develop and maintain relationships with Original Equipment Manufacturers (OEMs) to ensure effective product support
  • Serve as the primary contact between clients and internal departments
  • Design and execute training initiatives for dealers and clients
  • Expand field service prospects and manage inventory of equipment
  • Optimize warranty recovery processes for the organization
Qualifications:
  • Proven experience in field service within the industrial machinery sector
  • Excellent communication abilities in English (Spanish proficiency is advantageous)
  • Detail-oriented, self-motivated team contributor
  • Skilled in MS Office and various productivity applications
Physical Demands:
  • Capability to stand, walk, and lift items weighing up to 50 pounds
  • Willingness to travel regularly across North America and internationally

Perks of Joining Us:

  • 401K plan with company matching contributions
  • Paid holidays along with generous paid time off
  • Comprehensive health coverage
  • Short-term and long-term disability insurance
  • Life insurance and wellness initiatives
  • Opportunities for career growth

If you are prepared to embrace a challenging yet fulfilling position with a progressive company, we invite you to explore this opportunity with Viably, LLC.