Customer Support Operations Manager

7 days ago

Denver, Colorado, United States Brandfolder Full time

Job Summary

We are seeking a highly skilled and experienced Senior Manager, Customer Support to join our team at Brandfolder. As a key member of our Customer Experience department, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and manage a team of customer support representatives, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver outstanding customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty, working closely with the Customer Experience team to identify areas for improvement.
  • Oversee the daily operations of the customer support team, including front-line support, instructional design, and technical roles.
  • Provide constructive feedback and performance evaluations to team members, identifying areas for growth and development.
  • Collaborate with the Customer Experience team to develop and implement processes and procedures that drive efficiency and consistency in support.
  • Analyze customer feedback and metrics to identify trends and areas for improvement, using data to drive decision-making and process improvements.
  • Manage and address client escalations, working closely with the Customer Experience team to resolve issues quickly and efficiently.
  • Identify and develop process and procedures that drive efficiency and consistency in support, working closely with the Customer Experience team to implement changes.

Requirements

  • 5+ years of experience in support operations, preferably in a SaaS or technology industry.
  • 3+ years of direct management experience in customer support-related roles.
  • Dynamic leadership and people skills, with the ability to motivate and coach team members.
  • Proven ability to coordinate projects and drive results among various groups and locations.
  • Strong analytical skills, with the ability to analyze complex data and provide actionable insights.
  • Experience managing a team of in-office and remote employees, including individual contributors, managers, and technical roles.
  • Experience using Excel, flow diagramming software, B2B ticketing systems, and presentation software.

Preferred Qualifications

  • Previous work experience in a rapid growth environment.
  • API configuration and manipulation.
  • Front-end languages: HTML, CSS, jQuery.
  • SQL - ability to query a database and create basic reports of customer data.
  • Data manipulation - ability to transform data in CSV and spreadsheets.

Perks and Benefits

  • Medical and dental insurance, 100% paid by Brandfolder.
  • Equity - Restricted Stock Units (RSUs) Equity with all offers.
  • Lucrative Employee Stock Purchase Program (15% discount).
  • 401k Match (50% up to 6%) to help you save for your future.
  • Generous paid time off.
  • Parental leave policy.
  • Opportunities for professional growth and development.
  • Iconic office location in RiNo, bike and light rail friendly.

  • Customer Support Operations Manager

    2 weeks ago

    Denver, Colorado, United States City and County of Denver Full time

    About the RoleThis position is a unique opportunity for a dedicated Customer Service professional with a proven track record in managing dynamic and productivity-focused operations. The City and County of Denver is looking for a passionate individual to take on the role of Customer Support Operations Manager within the Community Planning and Development...

  • Customer Support Operations Manager

    7 days ago

    Denver, Colorado, United States Ombud Full time

    Job SummaryWe are seeking a highly skilled Customer Support Operations Manager to join our team at Ombud. As a key member of our operations team, you will play a critical role in managing and growing our team of Data Entry Specialists.Key ResponsibilitiesManage and supervise the daily operations and workflow of the Data Entry Specialist team, ensuring...

  • Operations Excellence Manager

    7 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a pioneering company dedicated to revolutionizing the B2B supply chain through cutting-edge AI technology. Our mission is to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain.Job DescriptionJob Summary: We are seeking an experienced Operations...

  • Customer Support Operations Manager

    2 weeks ago

    Denver, Colorado, United States City and County of Denver Full time

    About the Role:The City and County of Denver is seeking a Customer Support Operations Manager to become a vital part of their Community Planning and Development Department. In this managerial position, you will oversee a team dedicated to managing daily functions within the Performance and Operations Division.This role offers the opportunity to engage...

  • Customer Success Specialist

    2 weeks ago

    Denver, Colorado, United States Customer Labs Full time

    About the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...

  • Operations Manager, Special Projects

    6 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a pioneering company dedicated to revolutionizing the B2B supply chain through cutting-edge AI technology. Our mission is to increase sustainability, create jobs, and make supply chains more efficient across the entire value chain.Job DescriptionJob Summary: We are seeking an experienced Operations Manager,...

  • Operations and Customer Support Specialist

    5 hours ago

    Denver, Colorado, United States Thejunktrunkco Full time

    About The Junk Trunk Co.The Junk Trunk Co. is a leading force in the junk removal industry, driven by a mission to exceed and evolve industry standards. Our team is passionate about delivering exceptional customer experiences and consistently finding innovative ways to improve our processes.Job SummaryWe are seeking a highly motivated and organized Junior...

  • Senior Customer Support Manager

    2 weeks ago

    Denver, Colorado, United States Brandfolder Full time

    Senior Customer Support Managerat Brandfolder, we are dedicated to transforming the management of digital assets into a streamlined experience. Our mission is to provide the most intuitively powerful platform for storing, sharing, and showcasing assets. The success of Brandfolder is driven by our team, and we seek individuals who are ready to challenge the...

  • Customer Support Manager

    7 days ago

    Denver, Colorado, United States Open Bionics Full time

    About Open BionicsWe are a pioneering medical technology company that designs, develops, and manufactures innovative bionic limbs for individuals with upper limb absences. Our flagship product, the Hero Arm, empowers individuals to regain control and independence.Job SummaryWe are seeking an experienced and motivated Customer Support Manager to join our...

  • Senior Manager, Customer Support Specialist

    5 hours ago

    Denver, Colorado, United States Brandfolder Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager, Customer Support to join our team at Brandfolder. As a key member of our Customer Support team, you will be responsible for leading and managing a team of support representatives, ensuring exceptional customer experiences, and driving business outcomes.Key ResponsibilitiesLead and...

  • Operations Support Specialist

    7 days ago

    Denver, Colorado, United States Ace Hardware Home Services Full time

    Job SummaryAce Hardware Home Services is seeking a highly skilled Customer Service Representative - Operations Support to join our team. As an Operations Support Specialist, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Head of Customer Operations and Product Support

    2 weeks ago

    Denver, Colorado, United States Viably, LLC Full time

    Join the Team at Viably, LLCViably, LLC is on the lookout for a Head of Customer Operations to enhance our innovative team of professionals. In this pivotal leadership role, you will be instrumental in fostering profitability and ensuring exceptional customer experiences through our external operations. If you are a solution-oriented individual with a keen...

  • Senior Manager, Customer Support Lead

    7 days ago

    Denver, Colorado, United States Brandfolder Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager, Customer Support to join our team at Brandfolder. As a key member of our Customer Support organization, you will be responsible for leading a team of customer support representatives and driving business outcomes through exceptional customer service.Key ResponsibilitiesLead a team of...

  • Supply Chain Account Manager

    7 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a pioneering company dedicated to revolutionizing the B2B supply chain through cutting-edge AI technology. Our mission is to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain.Job DescriptionJob Summary: We are seeking an experienced Operations...

  • Supply Chain Operations Coordinator

    5 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a leading provider of innovative supply chain solutions, dedicated to increasing sustainability and creating jobs by making supply chains more efficient across the entire value chain.Our mission is to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million...

  • Operations Manager for Customer Experience

    4 days ago

    Denver, Colorado, United States Horizon Group Full time

    About the RoleWe are seeking a highly skilled Operations Manager for Customer Service to join our team at Horizon Group. As a key member of our management team, you will play a crucial role in shaping internal and external customer processes and creating an optimal service experience.Key ResponsibilitiesDevelop and implement customer service processes to...

  • Operations Support Manager

    2 weeks ago

    Denver, Colorado, United States Denver Center for the Performing Arts Full time

    Job OverviewThe Assistant Operations Manager plays a crucial role in overseeing the immersive experience of a unique interactive game. This position serves as the acting manager in the absence of the Operations Manager, providing leadership to Experience Attendants and Crew members while being the primary point of contact for various on-site staff.Key...

  • Customer Support Manager

    6 hours ago

    Denver, Colorado, United States Joinhomebase Full time

    About the RoleWe are seeking an experienced Customer Support Manager to lead our small business customer support team at Homebase. As a key member of our team, you will be responsible for managing the performance of our customer support representatives, determining the best way to scale our support for small businesses using payroll, and tracking and owning...

  • Product Manager

    5 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About VORTO Operations LLCWe are a software company that enables businesses to achieve economic and environmental sustainability by digitally transforming their supply chains.About the RoleAs a Product Manager at Vorto Operations LLC, you will be responsible for driving innovation and growth by developing and maintaining a clear, valuable, and vetted backlog...

  • Vice President of Customer Support

    2 weeks ago

    Denver, Colorado, United States Women Leading Travel & Hospitality Full time

    About UsAt Women Leading Travel & Hospitality, we are dedicated to ensuring that travel is accessible and enjoyable for everyone. Our commitment to excellence drives our mission to provide unparalleled service and support to our clients and customers.Our MissionWe believe in delivering exceptional service through a customer-centric approach. Our goal is to...