Retail Operations Supervisor

2 weeks ago


Islip, New York, United States Sikla Full time

Position Overview:
At Sikla, we are committed to fostering an inclusive environment where the diverse backgrounds and experiences of our team members are recognized and valued. We believe in working collaboratively to prioritize customer satisfaction and demonstrate our dedication to our communities and each other.

Role Summary:
We are in search of a dynamic and experienced Retail Operations Supervisor to join our team. In this capacity, you will oversee the recruitment, training, and development of our store personnel, ensuring outstanding customer service and efficient store management.

Key Responsibilities:


1. Lead the recruitment and onboarding process for new team members, emphasizing diversity and maintaining a high standard of talent within the store.
2. Manage front-end operations, including online order fulfillment and cash management, to guarantee smooth and accurate transactions while providing top-notch customer service.
3. Build and maintain positive relationships with the local community and customers, representing Sikla in a professional and engaging manner.
4. Conduct interviews, coordinate training initiatives, and collaborate with fellow managers to ensure effective onboarding and continuous development of associates.
5. Monitor and evaluate associate performance, implementing strategies to address any performance challenges and support their professional growth.
6. Analyze turnover rates and work with department managers to create strategies for employee retention and engagement.
7. Provide guidance and support to associates, resolve customer inquiries, and coordinate community events and fundraising efforts.
8. Cultivate a culture of excellence in customer service, setting high standards for service quality throughout the store.
9. Oversee daily store operations, including sales performance, compliance, safety, merchandising, payroll, and administrative tasks.

Qualifications:
1. 1-3 years of supervisory or leadership experience, preferably in retail or a related field.
2. High School diploma or GED required; an associate or bachelor’s degree is preferred.
3. Highly motivated, results-driven, and a self-starter with a proven record of success.
4. Strong communication skills with the ability to influence across various functions.
5. Excellent multitasking abilities, with a knack for prioritizing and managing multiple responsibilities.
6. Demonstrated leadership skills, inspiring and guiding teams to achieve objectives.
7. Exceptional written and verbal communication skills.
8. High level of customer service skills, with a genuine passion for exceeding customer expectations.
9. Creative and strategic thinker, focused on driving innovation and continuous improvement.
10. Effective organizational and time management skills to ensure smooth operations.

Benefits:
We offer a comprehensive benefits package, including:
• 401(k) retirement plan.
• Dental insurance.
• Health insurance.
• Paid time off.
• Tuition reimbursement.

Experience Level:
Minimum of 2 years of relevant experience. If you are interested in contributing to our success, we welcome your application. Sikla is an equal opportunity employer, and we comply with all applicable laws regarding employment discrimination.



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