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Retail Operations Supervisor

2 months ago

Islip, New York, United States Sikla Full time

Position Overview:
As a key member of our management team, you will play a vital role in fostering a positive work environment and ensuring exceptional service delivery to our customers.


Location:
USA


Company Culture:
At Sikla, we pride ourselves on cultivating a workplace that values diversity and inclusion, where every associate is empowered to thrive and contribute to our collective success.

We believe in teamwork, putting our customers at the forefront of everything we do, and demonstrating our commitment to our communities and each other.

Our mission is to support our customers in achieving their goals, making everyday victories possible.


Key Responsibilities:


• Lead the recruitment and onboarding processes, focusing on attracting diverse talent and maintaining a high-performance team.

• Oversee daily operations, ensuring smooth front-end processes and exceptional customer interactions.

• Build and maintain strong relationships with customers and the local community, representing our brand with professionalism.

• Conduct interviews, facilitate training initiatives, and collaborate with fellow managers to enhance team development.

• Monitor team performance, implementing strategies for improvement and supporting individual growth.

• Analyze turnover rates and work with department heads to enhance employee retention and engagement.

• Provide guidance and support to associates, address customer concerns, and coordinate community engagement activities.

• Uphold a high standard of customer service, setting benchmarks for excellence throughout the store.

• Manage operational aspects including sales performance, compliance, safety, and inventory management.


Qualifications:
• 1-3 years of leadership experience in a retail or related environment.
• High School diploma or GED required; higher education preferred.
• Self-motivated and results-driven with a proven history of success.
• Strong communication skills with the ability to influence across various levels.
• Excellent multitasking abilities and adept at managing competing priorities.
• Demonstrated leadership qualities, inspiring teams to achieve shared objectives.
• Passionate about customer service and committed to exceeding expectations.
• Creative problem-solving skills and a focus on continuous improvement.
• Strong organizational skills to ensure efficient operations.

Benefits:
We offer a competitive benefits package, including:401(k) retirement plan, health and dental insurance, paid time off, and tuition reimbursement.

Experience Level:
Minimum of 2 years of relevant experience required.
If you are looking to make a meaningful impact in a dynamic retail environment, we encourage you to consider this opportunity with Sikla.