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Retail Store Operations Manager

2 months ago

Central Islip, New York, United States Aldi Full time

Job Summary:

Aldi is seeking a highly skilled and experienced Assistant Retail Store Manager to join our team. As a key member of our store management team, you will be responsible for assisting the direct leader in developing and implementing action plans to improve store performance.

Key Responsibilities:

  • Assist the direct leader in supervising day-to-day store activities and ensuring overall store performance.
  • Manage schedules and develop operational action plans to drive sales growth and customer satisfaction.
  • Identify training opportunities to develop and grow the team, ensuring they have the skills and knowledge needed to excel in their roles.
  • Communicate job responsibilities and performance expectations to direct reports, ensuring mutual understanding and desired results.
  • Monitor the competitive environment within the community and inform the direct leader of necessary adjustments to maintain the company's competitive position.
  • Provide product feedback to the direct leader, including recommendations for new items to carry or those that should be discontinued.
  • Participate in the interviewing process for store personnel.
  • Communicate information, including weekly updates, major team milestones, developments, and concerns.
  • Ensure store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses.
  • Ensure an appropriate resolution of operational customer concerns in the direct leader's absence.
  • Identify and rectify hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.
  • Maintain store cleanliness standards and proper store signage at all times.
  • Assist the direct leader with maintaining proper stock levels through appropriate product ordering.
  • Merchandise product neatly to maximize sales.
  • Ensure the quality and freshness of products for sale and accuracy of product signage.
  • Assist the direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees.
  • Supervise the day-to-day operations of the team, escalating issues to the appropriate level of support and/or leadership when necessary.
  • Ensure direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business.
  • Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data.

Requirements:

  • High school diploma or equivalent preferred.
  • A minimum of 3 years of progressive experience in a retail environment.
  • A combination of education and experience providing equivalent knowledge.
  • Prior management experience preferred.
  • Ability to work both independently and within a team environment.
  • Ability to provide and lead others to provide prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments.
  • Ability to evaluate and drive performance of self and others.
  • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail.
  • Meets any state and local requirements for handling and selling alcoholic beverages.