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Guest Services Supervisor

2 months ago

Richmond, Virginia, United States White Lodging Full time

Front Desk Manager

Job Overview

As a pivotal member of the Front Office team, the Front Desk Manager plays a crucial role in overseeing daily operations and ensuring a seamless guest experience. This position involves supporting the Front Office Manager or Operations Manager in managing front desk activities and supervising staff to deliver exceptional service.

Key Responsibilities

  • Oversee all front desk operations, ensuring efficiency in the check-in and check-out processes.
  • Utilize management tools and checklists to maintain high standards during each shift.
  • Ensure cleanliness and organization of the front desk area and hotel gift shop.
  • Conduct effective pre-shift meetings to prepare staff for daily tasks.
  • Monitor compliance with brand standards and internal audits.
  • Empower team members to deliver outstanding customer service and provide constructive feedback.
  • Address guest inquiries and resolve complaints promptly, ensuring satisfaction.
  • Analyze operational performance and implement strategies to meet financial goals.
  • Supervise daily shift operations and uphold company policies and procedures.
  • Engage with guests to gather feedback on service quality and overall experience.
  • Facilitate regular departmental meetings to communicate objectives and enhance team performance.
  • Participate in employee development initiatives, including training and mentoring.
  • Manage payroll processing and maintain accurate records.
  • Promote a positive work environment and foster teamwork among staff.

Qualifications

  • Minimum of a college degree, with at least two years of experience in a similar leadership role.
  • Strong understanding of front desk operations and customer service principles.
  • Excellent communication and interpersonal skills.

Working Conditions

Ability to navigate the hotel environment multiple times throughout the day, with physical demands including bending, lifting, and pushing.

Benefits Overview

Comprehensive benefits package including medical, dental, and vision coverage, along with paid time off, 401(k), and employee assistance programs.