Patient Care Liaison

1 week ago


Phoenix, Arizona, United States CommonSpirit Health Full time

Client Support Specialist

Company: CommonSpirit Health

Employment Type: Part Time

Department: Case Management

Hours/Pay Period: 48

Shift: Day

Remote: No

Category: Administrative / Clerical / Customer Service

Overview

This role involves working every other weekend.

As a Client Support Specialist, you will play a crucial role in establishing our new Contact Center dedicated to assisting our patients, healthcare facilities, staff, and medical professionals. The Contact Center serves as the primary communication link for both internal and external callers. Comprehensive training on our systems and processes will be provided.

Your daily responsibilities will significantly influence the patient experience. You will manage each call with care, escalate issues as necessary (monitoring and responding to critical situations), and be equipped to handle over 300 calls during your shift (with an average call duration of 23 seconds). You will swiftly assess how to direct each call, treat all callers with respect, and uphold a high standard of confidentiality.

To excel in this position, you should possess a genuine passion for assisting others, along with the ability to listen and evaluate each caller's requirements, even in challenging situations. Your background and expertise in customer service will make you an ideal candidate for this position.

Compensation: Starting at $14.14/hr - $18.00/hr (based on experience and shift differentials)

While you contribute to transforming the healthcare sector, we will support you with benefits that include health, dental, and vision insurance, flexible spending accounts, retirement plans with matching contributions, paid time off, adoption assistance, and more.

CommonSpirit operates 137 hospitals and over 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. We believe that access to health should not be determined by one's zip code, economic status, or race. CommonSpirit is committed to addressing systemic inequities faced by marginalized communities.

If you are dedicated to social justice and health equity and are ready to provide care in innovative ways, we welcome you to join our team.

Responsibilities

  • Respond to all incoming calls
  • Maintain proficiency in telecommunications hardware, software, and PBX systems, as well as various IT applications
  • Initiate responses to emergency codes and alarms
  • Make emergency announcements as needed
  • Utilize communication tools effectively, understanding how cultural factors can influence communication and care delivery

Qualifications

Required:

  • At least 1 year of experience in a customer service environment

Preferred:

  • Previous experience in healthcare settings

CommonSpirit Health is committed to creating a diverse environment and is proud to be an equal opportunity employer. We will not discriminate against employees or applicants based on their inquiries about pay or the pay of others. We are dedicated to accommodating the needs of qualified candidates under the Americans with Disabilities Act (ADA).


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