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Client Services Case Manager

2 months ago

Rockville, Maryland, United States The Montgomery County Coalition Full time
Case Manager at The Montgomery County Coalition

Overview: The Case Manager plays a crucial role in delivering comprehensive case management services to individuals facing chronic homelessness within a supportive housing initiative.

Key Responsibilities:

  • Manage a caseload of around 20 clients, providing personalized case management support as required.
  • Collaborate effectively with a dedicated team to help clients sustain their housing through trauma-informed care and harm reduction techniques.
  • Assist clients in finding suitable housing options, acquiring necessary furnishings, and facilitating their transition into new residences.
  • Utilize transportation resources to support clients in engaging with community activities.
  • Facilitate clients' reintegration into the community and promote independent living skills.
  • Connect clients with relevant community resources and aid in the development of self-directed service plans.
  • Offer a diverse range of client services, including counseling, referrals, life skills training, employment support, and assistance with financial management and health care.
  • Support clients in securing necessary entitlements.
  • Engage with treatment providers and partner organizations to enhance client support.
  • Participate in collaborative meetings with service providers to help clients reach their objectives.
  • Maintain organized client records and assist clients in completing required program documentation.
  • Ensure timely and accurate completion of all program-related documentation.
  • Gather and input client data for reporting purposes, ensuring accuracy in the Homeless Management Information System (HMIS).
  • Work alongside property management and landlords to assist clients in meeting lease obligations, making timely rent payments, and maintaining their living spaces.
  • Provide crisis intervention and emergency support as needed.
  • Represent the organization at external meetings and events, taking on leadership roles such as committee involvement, training, or mentoring colleagues.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's or Master's degree in a relevant human services discipline.
  • Practical experience in social and human services, particularly with diverse populations.
  • Understanding of case management principles, housing-first approaches, trauma-informed care, and harm reduction strategies.
  • Experience working with individuals facing addiction, mental health challenges, and co-occurring disorders.
  • Ability to foster positive relationships with colleagues and clients.
  • Proficient in advocating for client needs.