Client Services Associate
2 weeks ago
Job Type:
Full-time
Position Overview:
The Administrative Support Specialist plays a crucial role in maintaining the efficiency of our office operations. This position involves managing incoming communications, directing inquiries to the appropriate personnel, and ensuring a welcoming environment for clients and staff alike. The ideal candidate will demonstrate exceptional customer service skills and a proactive approach to administrative tasks.
KEY RESPONSIBILITIES:
- Arrive punctually and maintain a professional appearance at all times.
- Promptly answer phone calls and route them to the relevant team members.
- Provide essential information to callers, including company details and directions.
- Maintain a clean, organized, and well-stocked office environment.
- Welcome and guide clients and visitors as necessary.
- Receive and distribute mail to the appropriate recipients.
- Review scheduling documents and assign tasks to designated conference rooms.
- Conduct videoconference tests and assist with related tasks as needed.
- Complete and submit the daily hosting checklist.
- Perform additional duties as assigned.
This position is primarily based in our main office, with occasional travel required to other locations.
WORK HOURS:
The standard working hours for this role are during regular business hours, with flexibility required based on operational needs.
COMPENSATION:
The hourly wage for this position is competitive.
BENEFITS:
- Medical coverage
- Dental insurance
- Vision care
- Voluntary life insurance options
- Paid time off
- Holidays
- Retirement plan
- Employee assistance program
- Outstanding customer service abilities.
- Strong communication and interpersonal skills.
- Adaptability to changing work schedules and responsibilities.
- Proactive problem-solving skills.
- Ability to maintain confidentiality in a professional setting.
- Willingness to travel to various locations as needed.
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