Client Services Associate

2 weeks ago


Rockville, Maryland, United States Planet Depos Full time

Job Type:

Full-time

Position Overview:

The Administrative Support Specialist plays a crucial role in maintaining the efficiency of our office operations. This position involves managing incoming communications, directing inquiries to the appropriate personnel, and ensuring a welcoming environment for clients and staff alike. The ideal candidate will demonstrate exceptional customer service skills and a proactive approach to administrative tasks.

KEY RESPONSIBILITIES:

  • Arrive punctually and maintain a professional appearance at all times.
  • Promptly answer phone calls and route them to the relevant team members.
  • Provide essential information to callers, including company details and directions.
  • Maintain a clean, organized, and well-stocked office environment.
  • Welcome and guide clients and visitors as necessary.
  • Receive and distribute mail to the appropriate recipients.
  • Review scheduling documents and assign tasks to designated conference rooms.
  • Conduct videoconference tests and assist with related tasks as needed.
  • Complete and submit the daily hosting checklist.
  • Perform additional duties as assigned.
WORK LOCATION:

This position is primarily based in our main office, with occasional travel required to other locations.

WORK HOURS:

The standard working hours for this role are during regular business hours, with flexibility required based on operational needs.

COMPENSATION:

The hourly wage for this position is competitive.

BENEFITS:
  • Medical coverage
  • Dental insurance
  • Vision care
  • Voluntary life insurance options
  • Paid time off
  • Holidays
  • Retirement plan
  • Employee assistance program
QUALIFICATIONS:
  • Outstanding customer service abilities.
  • Strong communication and interpersonal skills.
  • Adaptability to changing work schedules and responsibilities.
  • Proactive problem-solving skills.
  • Ability to maintain confidentiality in a professional setting.
  • Willingness to travel to various locations as needed.
EOE M/F/D/V

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