Food and Beverage Operations Leader

2 weeks ago


'Ewa Beach, United States The LineUp at Wai Kai Full time
Job Overview

POSITION SUMMARY: The Food and Beverage Supervisor is tasked with overseeing all culinary offerings and service standards at The LineUp at Wai Kai, working closely with the Director of Food and Beverage.

SUPERVISORY DUTIES:
  • As an integral part of the Food and Beverage leadership team, the Supervisor collaborates with the Director to enhance service quality.
  • Responsible for recruiting, training, and inspiring the Front of House personnel.
  • Directly manage Servers, Bartenders, Hosts, Baristas, and other front-facing staff.
KEY RESPONSIBILITIES:
  • Ensure efficient production and consistent delivery of menu items to patrons.
  • Guarantee completion of daily operational checklists for both morning and evening shifts, adhering to established procedures.
  • Possess comprehensive knowledge of menu offerings and train staff accordingly on service techniques.
  • Optimize operational systems utilizing available tools for enhanced performance.
  • Provide mentorship to the service team, leading by example and recognizing staff achievements.
  • Maintain cleanliness and uphold sanitation standards in all food and beverage areas.
  • Collaborate with management to maximize revenue and enhance guest satisfaction, frequently engaging with patrons to ensure their contentment.
  • Focus on crafting memorable experiences for guests in a competitive hospitality landscape.
  • Address and resolve guest complaints effectively during service periods.
  • Manage cash handling and balancing procedures for team members.
  • Keep an updated logbook of Safety Data Sheets and maintain safety documentation.
  • Complete all mandatory training and compliance courses as required.


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