Food and Beverage Operations Manager

4 days ago


Virginia Beach, Virginia, United States Ocean Breeze Waterpark Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Ocean Breeze Waterpark. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food and beverage services.

Key Responsibilities
  • Supervise food and beverage staff to ensure efficient daily operation
  • Conduct pre and post-shift briefings with all Food and Beverage Department employees
  • Ability to properly and safely operate equipment used
  • Initiate and impose disciplinary action according to park policies and procedures
  • Responsible for the conducting in-service and ongoing training of employees to ensure optimal customer satisfaction in quality, service, safety and efficiency, as well as establishing and maintaining customer service standards
  • Supervise guest experience to ensure excellent customer service is provided by the food and beverage staff
  • Responsible for the continued compliance with local Health Department sanitation guidelines and codes
  • Responsible for maintaining food and beverage presentation standards at all quick service restaurant and food carts
  • Ensure all park policies and procedures are being followed by all employees
  • Identify concerns and work with management to resolve concerns
  • Maintain a clean and safe work environment for customers and other employees
  • Provide superior customer service to all customers in a polite and expedient manner
  • Assist customers with all questions regarding Ocean Breeze Waterpark, including facility layout and amenities
  • Follow all park policies and procedures
  • Other duties as assigned
Requirements
  • Must be at least 18 years of age or older
  • Experience in department or equivalent supervisory experience preferred
  • Ability to accept guidance and supervision
  • Demonstrate ability to work independently
  • Ability to communicate effectively with public, customers and staff members
  • Be aware, attentive, and work well with others
  • Energy and enthusiasm for long days
  • Ability to work in extreme conditions and take precautions, including hydration, sun-protection and other precautions as necessary
Physical Demands
  • Must be able to stand or walk for long periods of time
  • Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds
  • Must be able to lift and lower 25 pounds above shoulder level
Benefits
  • FREE Season Pass
  • Free Tickets
  • Park discounts on food, merchandise, etc.
  • Career Development
  • Flexible schedules


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