Technology Support Specialist

1 week ago

Philadelphia, Pennsylvania, United States CCRES, Educational & Behavioral Health Services Full time
Job Title: Technology Support Generalist

Make a difference every day by joining CCRES as a Technology Support Generalist.

About the Role

The Technology Support Generalist will work on assignment for the Chester County Intermediate Unit's Philadelphia Virtual Academy (PVA) program. This position is responsible for working with PVA and school district technology leaders, staff, and PVA students to deliver customer support services, including installation, troubleshooting, user assistance, and training.

Key Responsibilities
  • Uphold the high standards of customer service set forth by the IT department and PVA.
  • Carry out all technical tasks following PVA IT's established procedures and methods.
  • Diagnose and assist with a wide variety of device platforms and operating systems, including macOS, Windows, and Chrome OS.
  • Respond to user inquiries with clarity and maintain a detailed record of reported issues in our problem-tracking database and follow up as needed.
  • Provide technology support for computers, printers, and various other tech equipment.
  • Address questions and requests from colleagues and supervisors across different departments.
  • Keep comprehensive documentation of all work conducted and the related processes.
  • Identify and escalate any discrepancies or unresolved issues for further resolution.
  • Offer technological support to PVA students.
  • Play a crucial role in the management, deployment, and retrieval of technology assets.
Requirements
  • Seamlessly adapt to diverse school environments and quickly transition to becoming a valuable, productive member of the team.
  • Assist students by troubleshooting their devices and collaborating with them to resolve any technical challenges.
  • Engage effectively with students, families, and colleagues through a variety of communication methods.
  • Leverage your tech skills and knowledge to tackle new challenges as they arise.
  • Assess computer hardware functionality, perform maintenance, install and configure software, and meticulously document your work in databases or other platforms.
  • Thrive in a collaborative team atmosphere, appreciating the strengths and benefits that teamwork brings.
  • Configure applications, system software, and hardware, while diagnosing and resolving a variety of equipment issues.
  • Execute routine tasks under direct supervision by following established procedures and detailed instructions.
Education and Experience
  • High School Diploma or higher.
  • 1+ years of supervised IT/help desk-related experience.
  • Credentials: PA Child Abuse (Act 151) Clearance, PA Criminal (Act 34) Clearance, PA Department of Education FBI Use code, TB screening (within 3 months), Education Documentation - diploma OR official transcripts from graduate program.
Benefits
  • Employees scheduled for 30+ hours per week are eligible for medical benefits.
  • Employer-paid base medical plan.
  • Employees scheduled for 20+ hours per week are eligible for dental, vision, and other supplemental benefits: Life insurance, short-term disability, accidental, critical illness, hospital indemnity, Norton Life Lock identity protection.
  • 403(b) Retirement Savings Plan - up to 3% employer match.
  • Employer-paid Employee Assistance Program (EAP).
  • Tuition discounts through educational partnerships.
  • Milestone service awards.
  • Employee referral bonus.
  • Gift card raffle on pay-day Fridays.
About CCRES

As a 501(c)(3) non-profit, CCRES Educational and Behavioral Health Services is an organization of dedicated and highly-trained staff members who provide quality services to schools, children, adults, and families. We work in partnership with the Chester County Intermediate Unit (CCIU) to provide the highest quality of behavioral health & education services to area school districts and programs.

The mission of CCRES is to ensure quality educational and human service programs for children, families, and schools. Through innovative partnerships, we provide human resources and grant opportunities.

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