Information Technology Support Specialist
3 days ago
Gesu School is seeking a highly skilled Information Technology Support Technician to join our team. As a key member of our technical support unit, you will provide end-user support, troubleshoot hardware and software issues, and maintain our IT infrastructure.
Responsibilities- Provide technical support to faculty, staff, and students, including hardware and software troubleshooting, repair, and maintenance.
- Install and configure Windows 10 and 11 operating systems, as well as Microsoft Office Suites.
- Familiarity with Apple products, Google applications, and G-Suite is required.
- Set up and configure network settings, join devices to the network, and maintain up-to-date inventory of school property.
- Coordinate with external IT partners to resolve technology issues and maintain a working knowledge of computer technology, network systems, and standard software.
- Provide classroom and teacher support regarding technology, including Smart Boards, SMART TVs, and video cameras.
- Install approved software releases, system upgrades, patches, and software-related compatibility issues.
- Help with setup of building functions that require IT support and be available to lift/move computers, battery backups, etc.
- At least two years of full-time experience assisting customers by identifying and/or resolving hardware and software issues, or an equivalent combination of education and experience.
- Ability to lift/move computers, battery backups, etc.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
Gesu School offers a competitive compensation package, including full health, vision, and dental coverage, 403(b) plan with match, company 401(K), vacation, personal, and sick days, group life insurance, and disability insurance.
Gesu School is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.
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