Business Operations Analyst
1 week ago
The Operational Governance team at Blue Shield of California is seeking a highly skilled Business Operations Analyst to provide project support, operational analysis, and complex process management support for operational teams within the Installation & Billing department.
Key Responsibilities- Review process performance and manage reporting related to key metrics, perform root cause analysis for issues and process trends, and support oversight of automated processes and available tools.
- Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations.
- Contribute to annual operating plans, capital budgets, and forecasts, and build business cases for new business initiatives (cost/benefit analysis).
- Develop, prepare, and analyze reports for management review, and present to various levels of management.
- Define business requirements and provide analysis to increase operational efficiency.
- Analyze actual results against plan and forecast and recommend interventions where appropriate.
- Develop as-is process documentation using industry standards and appropriate process mapping tools (i.e. Visio, Provision).
- Co-facilitate portions of process sessions using proven facilitation techniques and incorporating business process and design knowledge.
- Maintain online repository of materials in a standardized format for consumption across the enterprise.
- Execute on control plans, reporting actual results against forecast.
- May be responsible for BPM functional duties such as reporting and SharePoint administration.
- Bachelor's degree or equivalent experience.
- At least 3 years of prior relevant experience.
- Yellow or Green Belt for Six Sigma or Lean from a creditable organization is desired.
- 1 year of advanced knowledge of automated systems in a production or operations environment.
- Excellent writing, presentation, and facilitation skills is desired.
- Highly developed math, analytical, and problem-solving skills and use of analytical tools.
- Advanced hands-on experience using Excel including workbook creation and management, complex formatting and formulas, pivot tables, and V-look ups.
- Hands-on experience using Tableau is desired.
- Hands-on experience with the FACETS systems preferred.
The pay range for this role is: $69,700.00 to $95,200.00 for California.
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Business Operations Analyst
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El Dorado Hills, California, United States Blue Shield of California Full timeAbout the RoleThe Operational Governance team at Blue Shield of California is seeking a highly skilled Business Operations Analyst to provide project support, operational analysis, and complex process management support for operational teams within the Installation & Billing department.Key ResponsibilitiesReview process performance and manage reporting...
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