Slot Machine Customer Support Specialist
1 week ago
Overview
About iCIMS Organic ZipApply
iCIMS Organic ZipApply is a leader in the gaming and hospitality industry, providing exceptional service and entertainment experiences. Our facilities offer a wide range of gaming options, dining experiences, and entertainment venues, ensuring a memorable visit for all guests.
Benefits & Perks:
We provide a comprehensive benefits package that includes Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunities, and much more. Please visit our website for a complete list of benefits.
Responsibilities
The Slot Machine Customer Support Specialist plays a vital role in assisting the Floor Supervisors with daily operations. Key responsibilities include:
- Circulating throughout the gaming area to assist guests with Slot machines.
- Redeeming winning voucher tickets and providing change for players.
- Offering guidance on game rules and addressing general inquiries.
- Facilitating the payment of jackpots and managing minor operational tasks related to guest service.
Essential Job Functions:
- Adhere to all company policies and procedures.
- Manage cash banks and ticket transactions responsibly.
- Verify, redeem, and validate tickets accurately.
- Assist in the verification and payment of W2G jackpots.
- Provide clear instructions for Slot play.
- Foster positive relationships with guests by delivering friendly service.
- Report any emergencies or issues to the supervisor promptly.
- Identify and report malfunctioning Slot machines.
- Maintain a clean and safe environment for guests.
- Perform other duties as assigned.
Qualifications
Applicants must possess a high school diploma or equivalent, along with a minimum of one year of experience in Slot operations or a similar role. A solid understanding of casino slot machines and games is essential. Basic mathematical skills, including addition, subtraction, multiplication, and division, are required to fulfill job responsibilities.
Work Environment:
- Exposure to casino-related environmental factors, including secondhand smoke and high noise levels.
- Frequent standing, walking, and handling of objects are required, along with the ability to lift up to 50 pounds.
- Effective communication in English is necessary for interacting with guests.
Closing:
Preference in hiring is given to qualified individuals from Native American backgrounds. All candidates must complete a background check as part of the employment process.
Disclaimer
This job description is intended to provide an accurate reflection of the current position. Management reserves the right to revise job duties as necessary.
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