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Team Operations Supervisor

2 months ago

Philadelphia, Pennsylvania, United States Essen Bakery Full time

Position Overview

The role of the Shift Leader is crucial to the success of Essen Bakery, as it involves assisting management in overseeing daily operations during scheduled shifts. This position is responsible for guiding the team and managing various administrative responsibilities. The Shift Leader plays a vital role in ensuring that staff members deliver an exceptional experience to our esteemed customers.

Key Responsibilities

  • Uphold the values and mission of Essen Bakery with integrity and professionalism, maintaining composure during busy periods to set a positive example for the team.
  • Proactively assess customer and store needs, communicating essential information to staff to foster a welcoming atmosphere.
  • Manage staff scheduling based on anticipated business demands, ensuring all roles are filled as required.
  • Support the hiring and training of new team members, providing constructive feedback and coaching to enhance performance.
  • Monitor staff morale and performance, addressing any concerns with the assistant manager or ownership.
  • Facilitate a positive learning environment through clear and respectful coaching, aimed at achieving operational excellence.
  • Deliver outstanding customer service by maintaining a friendly demeanor and effectively addressing customer inquiries and needs.
  • Build strong relationships with team members by understanding their motivations and addressing their concerns.
  • Direct staff to various workstations during shifts to optimize service speed and efficiency.
  • Ensure that cleanliness and service standards are consistently met by all team members.
  • Oversee store operations during shifts, organizing and monitoring opening and closing tasks.
  • Adhere to operational policies regarding cash handling, safety, and security to ensure a safe working environment.
  • Conduct bank runs as necessary to maintain appropriate cash levels.
  • Open and close the café as required.
  • Enforce policies related to waste management and employee purchases, ensuring compliance among staff.
  • Maintain regular attendance and punctuality.
  • Consistently prepare high-quality beverages in accordance with established recipes and presentation standards, following health and safety guidelines.
  • Recognize and celebrate individual and team achievements using available organizational tools.
  • Utilize operational resources effectively to achieve excellence during shifts.
  • Participate in scheduled team and management meetings, contributing suggestions for improvement.
  • Assist colleagues as needed to ensure a positive customer experience and efficient operations.

Qualifications

  • Experience in customer service with a positive attitude.
  • A minimum of three years in a customer service role within a fast-paced food service environment.
  • Strong time management and organizational abilities.
  • Proficiency in Google Workspace, Word, Excel, and Canva; experience in document creation and marketing materials is advantageous.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership capabilities with the ability to motivate a team.
  • Willingness to work weekends, holidays, and early morning shifts.

Compensation and Benefits

  • Hourly wage of $18-$20 plus tips.
  • Complimentary primary healthcare benefits.
  • Paid Time Off accrued at a rate of three hours per payroll, redeemable after 28 weeks.
  • Potential for bonuses.

For more information about Essen Bakery, please visit our website.