Client Service Representative

2 days ago

Sacramento, California, United States Corporation Service Company Full time
Job Title: Client Service Representative

We are seeking a highly motivated and customer-focused Client Service Representative to join our team at Corporation Service Company. As a Client Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Build strong relationships with clients to understand their unique needs and concerns
  • Fulfill requests and answer questions for internal and external customers in a timely and professional manner
  • Respond promptly to client inquiries via phone or electronically, providing accurate and helpful information
  • Provide excellent customer service to both internal and external clients, ensuring a positive experience
  • Organize workflow to meet customers' time frames and demands, prioritizing tasks and managing multiple projects simultaneously
  • Navigate between multiple databases quickly and accurately, utilizing technical skills to resolve issues
  • Recommend process improvements where applicable, enhancing efficiency and effectiveness
  • Maintain and grow existing customer business by providing outstanding service and recognizing opportunities for additional services
Requirements:
  • Experience working in a customer service or administrative capacity, with a strong focus on customer satisfaction
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment, with excellent communication and interpersonal skills
  • Attention to detail and accuracy, with strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask and adapt to changing situations
  • Problem-solving skills, with the ability to think critically and resolve complex issues
  • Strong computer skills and proficiency in MS Office, Word, and Excel, with experience in Salesforce a plus
What We Offer:

At Corporation Service Company, we offer a competitive compensation package, including a salary range of $34,776 to $53,480, depending on location and experience. We also provide a comprehensive benefits package, including paid time off, medical, dental, and 401(k) plans. Our company culture values teamwork, continuous improvement, and community involvement, making us a great place to grow and develop your career.

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