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Customer Service Representative

2 months ago

Portland, Maine, United States Upsih Enterprises Full time

Customer Experience Champion

At Upsih Enterprises, we're dedicated to delivering exceptional customer experiences that drive loyalty and growth. As a Quality Customer Service Representative, you'll play a critical role in helping us achieve this goal.

Key Responsibilities:

  • Renewable Energy Solutions Expertise: Assist customers in selecting the most suitable renewable energy options that meet their needs without compromising energy efficiency or increasing their bills.
  • Enrollment and Account Management: Guide customers through the enrollment and account setup process with ease and transparency.
  • Customer Advocacy: Listen actively, understand customer concerns, and take prompt action to resolve issues and provide solutions.
  • Process Efficiency: Process upgrades, downgrades, and enrollments with precision, ensuring seamless customer experiences.
  • Time Management and Multitasking: Balance multiple projects and responsibilities while maintaining excellent time management and professional customer service standards.
  • Continuous Learning and Development: Participate in ongoing professional development training sessions and contribute to a dynamic team-based company culture.

About Us: Upsih Enterprises is a trusted customer acquisition partner for premier renewable energy companies nationwide. We're committed to enhancing customer knowledge about market dynamics and consumer engagement, driving business growth through exceptional customer experiences.