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Customer Service Representative

4 weeks ago

Portland, Maine, United States Partners Bank Full time
Job Summary:

Partners Bank is seeking a highly skilled Customer Care Representative to provide exceptional service to customers via phone, email, chat, and other communication methods. The ideal candidate will possess excellent customer service skills, a strong understanding of financial products and services, and the ability to work independently and as part of a team.

Key Responsibilities:

Provide exceptional customer service to customers via phone, email, chat, and other communication methods
Maintain in-depth knowledge of all products and services offered by Partners Bank
Provide support to customers and frontline employees for all digital banking solutions
Investigate and resolve a wide variety of requests and follow through to resolution
Perform various maintenance, verification, or other duties to support other departments

Requirements:

A minimum of two years' experience in customer sales/service or another front-line banking or financial services position
Excellent customer service skills
Excellent written and verbal communication skills
Ability to work independently as well as with a variety of people in a team environment
Adapts easily to change and can effectively handle multiple tasks
In-depth knowledge and understanding of various financial products and services
Strong organizational, technical, and interpersonal skills

What We Offer:

Competitive compensation and benefits package
Opportunities for growth and professional development
A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application to Partners Bank.