Customer Service Representative

3 days ago


Hopewell Junction, New York, United States Star Group, LP Full time
Customer Care Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including pricing, plans, and billing details
  • Upsell and cross-sell products and services to customers
  • Work with other departments to ensure timely resolution of customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer-facing experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and negotiation skills
  • Computer proficiency
What We Offer:
  • Competitive hourly rate of $18-$20
  • Medical, dental, and vision coverage for full-time employees
  • Retirement savings plan
  • Opportunities for advancement and professional growth

We are an equal opportunity employer and are committed to a drug-free workplace. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today.



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