Customer Service Engineer Position

3 days ago

Hopewell Junction, New York, United States KLA Full time
Job Description

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are seeking a highly skilled Customer Service Engineer to join our team.

Key Responsibilities:
  • Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
  • Generate a close working relationship with customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the proactive identification of product and business process improvements.
  • Timely completion of all field reports.
Requirements:
  • Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations, and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended periods, often in difficult conditions.
  • A systematic and logical approach to problem solving.
Working Conditions:
  • Must be able to travel 80-90% to support the customer base as required.
  • Lift 50 lbs. overhead occasionally.
  • Lifting 50 lbs. frequently.
  • Bend from the waist.
  • Lift items overhead safely.
  • Work on hands and knees or on their back while servicing equipment.
  • Be able to bend and twist to gain access to service the equipment.
  • Read and interpret schematics.
  • Read and interpret signs, placards, and manuals.
  • View the full color spectrum.
  • Be able to work standing at the system in up to 2-hour intervals.
Benefits:
  • Total rewards package that is competitive and comprehensive.
  • Medical, dental, vision, life, and other voluntary benefits.
  • 401(K) including company matching.
  • Employee stock purchase program (ESPP).
  • Student debt assistance.
  • Tuition reimbursement program.
  • Development and career growth opportunities and programs.
  • Financial planning benefits.
  • Wellness benefits including an employee assistance program (EAP).
  • Paid time off and paid company holidays.
  • Family care and bonding leave.

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