Customer Service Specialist
2 days ago
We are seeking a highly skilled Customer Service Engineer to join our team at KLA. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their systems are up and running smoothly, and identifying opportunities for product and business process improvements.
Key Responsibilities:
• Provide technical support to customers, including system commissioning, breakdown repairs, and preventative maintenance
• Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions
• Collaborate with cross-functional teams to identify and implement process improvements
• Generate and maintain accurate field reports and documentation
Requirements:
• Bachelor of Science degree in Electronics or Engineering (or equivalent work experience)
• Strong understanding of electronics, RF theory, mechanical engineering, vacuum technology, and plasma processing equipment
• Excellent communication and customer interfacing skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to troubleshoot complex technical issues
• Ability to travel 80-90% of the time to support customer base
What We Offer:
KLA offers a comprehensive total rewards package, including medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, paid company holidays, and family care and bonding leave. We are proud to be an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace.
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