Customer Service Representative

3 days ago


Hopewell Junction, New York, United States Star Group, LP Full time

We are seeking a skilled Customer Service Representative to join our team at Star Group, LP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Assist customers with their inquiries via inbound and outbound calls.
  • Communicate clear and accurate information to customers.
  • Update and maintain customer accounts.
  • Find resolutions for customer problems and issues.
  • Assist with customer retention.
  • Serve as the customer's advocate, working closely with other departments to ensure timely resolution of customer issues.
  • Renew customer contracts and educate customers regarding service options.

Requirements:

  • 1-2 years of customer service experience.
  • Excellent communication and telephone skills.
  • Ability to multitask and work well under pressure.
  • Strong troubleshooting abilities.
  • Ability to work efficiently and effectively both independently and with a team.

Home Office Requirements:

  • Dedicated workspace with consistent power supply.
  • Fast, reliable, and secure internet connection.

Benefits:

  • Competitive compensation and benefits package.
  • Medical coverage.
  • Dental coverage.
  • 401(k) plan.
  • Paid vacation and holidays.

We are an equal opportunity employer and are committed to a drug and alcohol-free workplace.



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