Customer Service Representative
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Star Group, LP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Assist customers with their inquiries via inbound and outbound calls.
- Communicate clear and accurate information to customers.
- Update and maintain customer accounts.
- Find resolutions for customer problems and issues.
- Assist with customer retention.
- Serve as the customer's advocate, working closely with other departments to ensure timely resolution of customer issues.
- Renew customer contracts and educate customers regarding service options.
Requirements:
- 1-2 years of customer service experience.
- Excellent communication and telephone skills.
- Ability to multitask and work well under pressure.
- Strong troubleshooting abilities.
- Ability to work efficiently and effectively both independently and with a team.
Home Office Requirements:
- Dedicated workspace with consistent power supply.
- Fast, reliable, and secure internet connection.
Benefits:
- Competitive compensation and benefits package.
- Medical coverage.
- Dental coverage.
- 401(k) plan.
- Paid vacation and holidays.
We are an equal opportunity employer and are committed to a drug and alcohol-free workplace.
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