Customer Service Engineer

2 days ago


Hopewell Junction, New York, United States KLA Full time
Job Title: Customer Service Engineer

At KLA, we are seeking a highly skilled and experienced Customer Service Engineer to join our team. As a key member of our service organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our equipment, and driving business growth through proactive identification of product and business process improvements.

Key Responsibilities:

  • Provide technical support to customers, including system commissioning, breakdown repairs, and preventative maintenance support.
  • Develop and maintain close working relationships with customers to enable the sale of our product portfolio.
  • Identify and report product and business process improvements to drive business growth.
  • Complete all field reports in a timely manner.

Requirements:

  • Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • Ability to work autonomously and in a product wafer fab clean room environment.
  • Must be able to travel 80-90% to support the customer base as required.

What We Offer:

  • A competitive total rewards package, including medical, dental, vision, life, and other voluntary benefits.
  • A 401(K) plan with company matching.
  • An employee stock purchase program (ESPP).
  • Student debt assistance and tuition reimbursement programs.
  • Development and career growth opportunities and programs.
  • Financial planning benefits and wellness benefits, including an employee assistance program (EAP).
  • Paid time off and paid company holidays.
  • Family care and bonding leave.

KLA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to qualified individuals with disabilities and encourage applicants to contact us at talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.



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