Front Desk Representative

12 hours ago


Hopewell Junction, New York, United States LaScala Leasing Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to provide exceptional service to our hotel guests. The ideal candidate will be responsible for assisting guests with the check-in and check-out processes, issuing room keys, and processing payments.

The Front Desk Agent will also be responsible for communicating with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

The successful candidate will possess excellent communication skills, be able to stay positive even in challenging situations, and provide guests with an exceptional customer service experience.

Responsibilities
  • Assist guests with check-in and check-out processes
  • Issue room keys and process payments
  • Communicate with housekeeping staff to coordinate room availability
  • Answer guest inquiries and complete paperwork promptly and accurately
Requirements
  • Excellent communication skills
  • Ability to stay positive in challenging situations
  • Reliable transportation
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation


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