Customer Service Engineer
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Engineer to join our team at KLA. As a key member of our customer support team, you will be responsible for providing technical support to our customers, ensuring their equipment is running smoothly and efficiently.
Key Responsibilities:- Provide technical support to customers, including system commissioning, breakdown repairs, and preventative maintenance.
- Develop and maintain strong relationships with customers to understand their needs and provide solutions.
- Collaborate with internal teams to identify product and business process improvements.
- Generate and complete field reports in a timely manner.
- Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).
- Strong knowledge of electronics, RF theory, mechanical engineering, and vacuum technology.
- Excellent communication and customer interfacing skills.
- Ability to work autonomously and in a product wafer fab clean room environment.
- Must be able to travel 80-90% to support the customer base as required.
- A competitive total rewards package, including medical, dental, vision, life, and other voluntary benefits.
- 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs.
- Financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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