Customer Service Manager

6 hours ago

ValdeReuil, Normandie, United States Food Lion Full time
Job Title: FT Manager Customer Service

About the Role:

We are seeking a highly motivated and experienced FT Manager Customer Service to join our team at Food Lion. As a key member of our store operations team, you will be responsible for leading our front-end operations, including the Service Center, Self-Checkout, and Food Lion To-Go, if applicable.

Key Responsibilities:

  • Lead and develop a high-performing team of associates to meet department needs and achieve exceptional customer service standards.
  • Supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management training and conducting timely formal performance appraisals.
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
  • Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
  • Control store expenses through proper ordering, care for supplies, and equipment.
  • Understand and use company tools, such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner.
  • Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate unanticipated out-of-stock conditions.
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for, and provide coaching for associates to recognize and prevent losses.
  • Ensure proper control of all store funds and company assets.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures.
  • Ensure compliance with local, state, and federal regulations.
  • Adhere to all company guidelines, policies, and standard practices.
  • Maintain security standards.
  • Successfully complete Computer-Based Training (CBT) and Training Guide.
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
  • Perform all other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in a retail or food service environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills and knowledge of company tools.

What We Offer:

Food Lion offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.

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