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Customer Service Representative

2 months ago

ValdeReuil, Normandie, United States Rentokil Initial Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Initial. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction with our services.

Responsibilities

  • Maintain good customer relations through effective communication and problem-solving skills
  • Gather information from customers to identify and resolve issues
  • Confirm, schedule, and reschedule services as needed
  • Set sales appointments for new customers
  • Answer billing questions and provide accurate information
  • Complete general clerical duties as assigned
  • Work collaboratively with service and sales teams to achieve customer satisfaction
  • Sell the value of our services and suggest upgrades to customers
  • Develop and maintain a positive and professional attitude in all interactions

Requirements

  • High school diploma or equivalent required
  • 2 years of customer service experience preferred
  • Excellent listening and communication skills
  • Pleasant phone voice and ability to clearly speak and be understood
  • Multi-tasking skills to enter accurate data and type while speaking with customers
  • Ability to work under pressure and remain calm in busy situations
  • Strong attention to detail and willingness to learn
  • Excellent organization and time management skills
  • Availability to work Monday-Friday and Saturdays as needed

What We Offer

  • Competitive pay on a bi-weekly pay schedule
  • Opportunities for professional growth and development
  • Robust paid training and professional development path
  • Excellent health benefits, including medical, dental, vision, and life insurance
  • Access to flexible spending accounts for healthcare or dependent care expenses
  • Outstanding company-paid short-term disability
  • Access to long-term disability insurance
  • Wellness reimbursement program
  • Employee assistance program with free counseling services and other benefits
  • Company-paid sick time
  • 401(k) retirement plan with competitive company-matching contributions
  • Holiday savings club option with company-matching funds
  • Employee discounts on various products and services

Equal Opportunity Employer

Rentokil Initial is an equal opportunity employer committed to diversity and inclusion in every aspect of employment. We welcome applications from qualified candidates of all backgrounds and perspectives.