Customer Service Representative

2 months ago


ValdeReuil, Normandie, United States Beverage-Air Corporation Manufacturing Full time
Job Summary:

Beverage-Air Corporation Manufacturing is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing orders, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Order Management: Manage order entry and order acknowledgement in a timely manner according to company processes and procedures.
  • Customer Communication: Manage all forms of communication providing relevant information about commercial food service products.
  • Customer Master File Maintenance: Accurately maintain all customer master files.
Key Tasks and Responsibilities:
  1. Customer File Maintenance: Maintain all customer files with orders, returns, and credits issued.
  2. Customer Service-Related Experience: Perform customer service-related tasks and responsibilities.
  3. Customer Master File Data Management: Verify and manage customer master file data to include product codes, purchase order numbers, payment and shipping terms.
  4. Problem-Solving and Recommendation: Use judgment to resolve problems and make routine recommendations.
  5. Customer Communication: Handle customer calls with enthusiasm and professionalism and email customers regularly with order confirmations and updated delivery schedules.
  6. Product Knowledge: Understand bills of materials and/or parts lists for production.
  7. Solution Identification: Assist customers in identifying solutions for their food service needs.
Special Skills, Knowledge, and Abilities:
  • Computer System Proficiency: Demonstrate knowledge of operating computer systems such as AX.
  • Physical Demands: Ability to sit for long periods of time.
  • Software Proficiency: Proficiency in Microsoft Office Suite.
  • Coordination and Time Management: Ability to effectively coordinate day-to-day responsibilities.
  • Work Environment: Normal office environment where you may be required to occasionally lift up to 35lbs.
Work Authorization:

Beverage-Air Corporation Manufacturing is an Equal Opportunity Employer. We are committed to providing a workplace free of any discrimination or harassment. We will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.



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