Customer Service Representative
2 months ago
Beverage-Air Corporation Manufacturing is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing orders, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:- Order Management: Manage order entry and order acknowledgement in a timely manner according to company processes and procedures.
- Customer Communication: Manage all forms of communication providing relevant information about commercial food service products.
- Customer Master File Maintenance: Accurately maintain all customer master files.
- Customer File Maintenance: Maintain all customer files with orders, returns, and credits issued.
- Customer Service-Related Experience: Perform customer service-related tasks and responsibilities.
- Customer Master File Data Management: Verify and manage customer master file data to include product codes, purchase order numbers, payment and shipping terms.
- Problem-Solving and Recommendation: Use judgment to resolve problems and make routine recommendations.
- Customer Communication: Handle customer calls with enthusiasm and professionalism and email customers regularly with order confirmations and updated delivery schedules.
- Product Knowledge: Understand bills of materials and/or parts lists for production.
- Solution Identification: Assist customers in identifying solutions for their food service needs.
- Computer System Proficiency: Demonstrate knowledge of operating computer systems such as AX.
- Physical Demands: Ability to sit for long periods of time.
- Software Proficiency: Proficiency in Microsoft Office Suite.
- Coordination and Time Management: Ability to effectively coordinate day-to-day responsibilities.
- Work Environment: Normal office environment where you may be required to occasionally lift up to 35lbs.
Beverage-Air Corporation Manufacturing is an Equal Opportunity Employer. We are committed to providing a workplace free of any discrimination or harassment. We will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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