Customer Service Representative II

3 weeks ago

ValdeReuil, Normandie, United States Genuine Parts Company Full time
Job Summary

The On-Site Customer Service Representative II is a key member of a three-shift team responsible for managing Maintenance, Repair, and Operations (MRO) customer-owned inventory in a manufacturing company supply room. This role provides exceptional customer service to customers and contractors, working 100% of the time at the customer location.

Key Responsibilities
  • Fulfill requests for MRO/Indirect Materials in the customer supply room.
  • Provide walk-up customer service for filling material requests.
  • Conduct searches to locate materials within the internal business system using customer part numbers, manufacturer part numbers, or commodity type.
  • Perform cycle counts on all MRO/Indirect Material locations.
  • Investigate discrepancies between physical inventory and system inventory levels, noting and reporting issues that cause system variance.
  • Perform inventory adjustments, inter-facility and intra-company transfers, inventory counts, and receive, count, and verify incoming shipments.
  • Maintain a safe, clean, and organized work area throughout the facility and common areas.
  • Operate a forklift and/or pallet jack to maintain inventory position, put away, or deliver material to the manufacturing floor.
  • Promote the continuous improvement effort, including inventory areas and all operational areas.
  • Adhere to all company SOP's, GMP's, procedures, and OSHA regulations, as well as customer contractor EHS requirements.
  • Perform all other duties as assigned by management.
Requirements

The ideal candidate should possess the following characteristics:
  • Upbeat, hard-working, flexible, desire to learn, positive attitude, forward thinking.
The ideal candidate would have most or all of the following characteristics:
  • Meticulous attention to detail with the ability to discern small differences between material numbers, manufacturer part numbers, sizes, dimensions, measurements, etc.
  • Strong customer service background.
  • Impeccable and professional communication skills with an emphasis on electronic and face-to-face interactions.
  • Multi-tasking, problem-solving, and time management skills.
  • Strong computer skills, including Microsoft Excel, Word, warehouse inventory software, and searching capabilities to find products on the internet. Experience and proficiency with SAP.
  • Experience in Inventory Control operations.
  • General demonstrated mechanical aptitude with an understanding of MRO material and general machine parts.

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