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Customer Service Representative

2 months ago

ValdeReuil, Normandie, United States HomeTeam Pest Defense Full time
{"title": "Customer Service Representative", "description": "About the Role

At HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities
  • Provide proactive and responsive customer service via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Stay up-to-date on company policies, procedures, and product knowledge to effectively address customer inquiries.
  • Meet or exceed performance metrics and targets for customer satisfaction, first-call resolution, and service delivery.
What We Offer
  • A competitive compensation package, including hourly pay and bonus opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment that values teamwork and customer satisfaction.
Requirements
  • 1 year of previous customer service experience.
  • Excellent communication and problem-solving skills.
  • Basic computer skills and proficiency in using company software and systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Why HomeTeam?

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We're committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you're passionate about customer service and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}