Customer Service Representative

7 days ago

ValdeReuil, Normandie, United States HomeTeam Pest Defense Full time
{"title": "Customer Service Representative", "description": "Overview

At HomeTeam Pest Defense, we prioritize our customers' needs. Our team provides the necessary tools, support, and training to deliver exceptional customer experiences. Our friendly work environment recognizes and rewards great work. If you take pride in exceeding customer expectations, you could be HomeTeam's next standout performer.

Responsibilities
  • Provide exceptional customer experiences that significantly impact customer loyalty.
  • Communicate effectively with internal and external customers.
  • Initiate new services, answer questions, research problems, resolve issues, and provide pricing information.
  • Interact with customers and prospects to schedule services using Route Point software.
  • Resolve customer problems with invoices and billing questions.
  • Conduct professional telephone conversations with customers about service issues.
  • Enter service-related notes in system software.
  • Provide marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers.
  • Maintain customer files on computer and in filing systems.
  • Validate technician paperwork for completeness and accuracy.
  • File technician paperwork in customer files.
  • Update notes in system with technician and other employee customer information.
  • Print, distribute, and review service tickets for technicians.
  • Have a basic knowledge of technician job processes and company treatment processes.
  • Follow HomeTeam Pest Defense telephone etiquette procedures.
  • Ability to calm and diffuse angry customers.
  • Escalate inquiries or problems to managers.
  • Collect and reconcile payments received by technicians.
Perks
  • Competitive pay with bonus opportunities.
  • $15/hourly rate.
  • Comprehensive benefits package including medical, dental, vision, and life insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid Time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • Opportunity to advance within the company.
  • Recognition for a job well done.
  • Friendly work environment.
  • Employee referral bonuses.
  • Professional growth and respect from working for an industry leader.
Why HomeTeam?
  • HomeTeam is the #1 pest management company to homebuilders.
  • Currently performs over 2,000,000 services annually.
  • Exclusive technology with the Taexx built-in pest control system during home construction.
  • Pest Management Industry is growing and recession-resistant.
  • Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.
Qualifications
  • Minimum 1 year of previous customer service experience.
  • Entry-level customer service skills and techniques.
  • Basic understanding of computers.
  • Entry-level skill on using company telephone features.
  • Must be 18 years or older with a high school diploma or GED.
Physical Demands / Working Environment
  • Candidates must meet physical job requirements and safely perform job duties with or without accommodation.
", "lang_code": "en"}

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